Great onboarding is great business
How Panduro got 50% shorter onboarding time & increased revenue.
Industry: Retail
Number of stores: 80

Key takeaways
50% shorter onboarding time
Panduro has decreased the onboard time of new employees, freeing up resources for store managers and store associates.
Increasing revenue through better product knowledge
As salespeople can provide better advice to customers after product training, they see increased sales.
Easier administration and follow-up
HR can easily distribute training, see implementation and easily make updates when needed.
Effective training across the Scandinavian region
AI-powered translations makes materials quickly available in Swedish, Norwegian and Danish.
About Panduro
Panduro is a creative retail chain with 80 stores in Sweden, Norway, and Denmark. They spark inspiration in people of all ages to unlock creativity and their inner artists.

In April 2022 Panduro started their journey with Learningbank
In the platform, they have created their own Panduro Academy which now helps to strengthen their position as an attractive employer and simplifies the training of their employees.
This initiative has not only improved the onboarding process and product knowledge of employees, but has also contributed to increased customer satisfaction and turnover.
Challenges before Learningbank
Time-consuming & difficult to manage
Before Learningbank and Panduro Academy, the onboarding and training process was time consuming and difficult to manage.
It was challenging to ensure consistent and up-to-date training for all store staff across the three countries, as well as to follow up and guarantee implementation of trainings, including mandatory safety courses.
"Previously, there was a lot of Excel and a lot of manual handling, which was very time consuming"
Product training was challenging to maintain
Product training is a central part of Panduro's stores. But it was previously challenging to maintain.
Customers have high expectations of store staff and expect them to be able to recommend the right materials and tools for different creative projects.
Product knowledge differentiates from e-commerce
"When you shop at Panduro, you want the salespeople to have good product knowledge, which is one of the things that sets us apart from e-commerce.
We have a large range and it takes time to learn. But with Learningbank it's easier." says Store Manager and Area Manger, Rebecca Karlsson.
Creating motivation among sales people
"I would definitely recommend other companies to use Learningbank. It motivates the sales people, it increases customer satisfaction, it increases turnover for the company. It's a win-win situation for everyone."
Rebecca Karlsson Store Manager/ Area Manager Sweden, Panduro


The solution: An easy-to-use, digital learning platform that drives change
With Learngbank, Panduro has a centralized platform where all training is gathered. From Onboarding, Product Knowledge, and Good Business Acumen to GDPR and Safety and Security Training.
"Panduro's Core Values are embedded in the entire Panduro Academy; entrepreneurship, team play, have fun, focus and passion." says store employee Paulina Ericsson, and continues: "The training has made me feel more confident as a salesperson."
Panduros favorite features support smooth creation and easy follow-up of training
With panduro's staff spread across 3 countries with different languages, Learningbank's AI-powered translation feature facilitates the creation of trainings:
Auto-translation
"My absolute favorite feature I have to say is the translation feature. A lot of our training needs to be in three languages, and the translation function has been invaluable."
Read more about AI and the translation feature here.
Martina Hanke HR Generalist, Panduro

Panduros favorite features support smooth creation and easy follow-up of training
With panduro's staff spread across 3 countries with different languages, Learningbank's AI-powered translation feature facilitates the creation of trainings:
Panduro's favorite features also include the reporting tools, which allow them to easily follow employee development, see participation rates, and track who has completed specific training.
Martina H, HR Generalist, emphasizes the importance of these reports to ensure business objectives are met.
Results: More effective onboarding, increased turnover and higher engagement
Since the implementation of Learningbank, Panduro has seen positive changes:
50% shorter onboarding time
Previously, it took around 40 hours to onboard a new employee. Now only half that time is needed.
Increased turnover
Through better product knowledge, salespeople can provide a more valuable customer experience, which drives sales.
Improved reports & reach
And easier to keep training updated! HR can easily follow up on training and update materials for everyone quickly.
Strengthening the brand
With skilled staff able to provide better service, Panduro maintains its position as a first-class creative store.
Better accessibility
Now store staff can take training courses when it suits them best. At home, in the store, on the bus, or wherever they want.
Reduced onboarding time with 50%
"In contrast to how it was before when we locked hours for both the store manager and the new employee, we save almost half the time with Learningbank. It frees up a lot of hours."
Rebecca Karlsson Store Manager/ Area Manager Sweden, Panduro



A strategic partner for the future
Panduro continues to invest in employee skills and company growth by using Learningbank. Martina emphasizes that;
"For Panduro, learning and development is crucial to maintain and strengthen the skills of our employees, as well as to ensure that we reach our business goals."
Learningbank enables a smarter, faster, and more engaging learning experience, which is crucial for Panduro's future success.
Reaching all 80 stores requires effective tools
"Learning and development is a key part of our strategy for success. But reaching all 80 stores requires effective tools. And Learningbank is crucial for us to be able to distribute training and information quickly and easily and ensure that all staff benefit from it."
Rebecka Hoolmé HR Manager, Panduro

5 quick tips from Panduro
A dedicated person
Make sure you have at least one dedicated person to run and set up the platform.
Work together!
The platform is easy to use and facilitates the involvement of more content creators.
Use the features
Use the features of the platform! For those of you with staff in multiple countries, the translation feature is invaluable and saves a lot of time!
Use the reports
Use the reports and dashboards provided to follow up and track your training initiatives!
Physical products?
Create digital trainings that guide and show how physical products can be used, while allowing your staff to touch, feel and test the products!
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